General News
11 June, 2025
Angel Eyes draws North West parents' praise
Technology is helping new parents connect with their babies when they are in the special care nursery.
The installation of a new Angel Eyes camera system in Mount Isa Hospital’s special care nursery has drawn praise from local parents.
The North West Hospital and Health Service said that parents of sick or premature babies often faced the heartache of being unable to be with their little ones around the clock.
Extended family members may also be limited in their visits due to the baby’s health status or immune system vulnerabilities.
The new Angel Eyes camera system allows parents to view their baby remotely, providing peace of mind and connection, even when they cannot be physically present.
Using any internet-enabled device, parents can access live video feeds of their baby, receive photos, and get message updates from the hospital.
The system allows parents and families to maintain a visual connection with their baby 24/7, no matter where they are.
“The technology is super helpful and more people should know about it,” said new mum Ashlee.
“It’s been so helpful to see my baby when I’m at home – it really eases the worry, and it actually helps my body learn my baby’s needs – for instance, pumping is easier if I’m able to see and hear him.”
While the Angel Eyes system provides important connection, families are still encouraged to visit their baby as often as possible.
Face-to-face time remains vital for bonding and learning how to care for their newborn.
Angel Eyes has been adopted by hospitals worldwide to support families during often stressful and isolating times, improving emotional wellbeing and parental bonding, especially for families who live a long distance from hospital facilities.
Executive director of nursing and midwifery Karen Slater said she encouraged families to embrace the technology for emotional wellbeing.
“Babies can stay in the special care nursery for extended periods, sometimes weeks or even months, which can be incredibly challenging for families juggling other children, jobs, and responsibilities at home,” she said.
“The ability to see their baby in real time will significantly boost parents’ confidence.
“It helps them better understand and bond with their baby’s behaviours and needs and supports families to manage their multiple responsibilities with greater wellbeing.”
Special care nursery manager, Jo La Spina highlighted the importance of this technology for North West remote families.
“We care for a large number of families from remote areas who travel to Mount Isa for birthing and neonatal services, and so this technology is a crucial step in easing some of the emotional and financial burdens for family members that can’t visit the hospital but still want to see their newest family member,” she said.